Frequently Asked Questions
Q: How can I order?
A: In addition to ordering on our website, you can mail, fax, call, or email in an order. To process them, we require that all orders we receive have contact, shipping, billing, and payment information. If we encounter any problems, we'll contact you using the information you provided. Please
visit our
Orders & Payments
section for details on how to send orders.
Q: Does Daigger offer open credit terms?
A: Please
contact us
to discuss the option of credit terms.
Q: How are shipping fees calculated?
A: Shipping fees are calculated based on the weight and dimensions of the order and will be included on your invoice.
Q: What are the benefits to registering?
A: The biggest benefit is the ability to order with us on the web. With your new Daigger.com account, you will be able to access your recent order and invoices, reorder easily, and create lists of items you order most often. Click
here
to see an outline of all the great benefits you will receive!
Q: I forgot my password. Help!
A: You can reset your password by entering your email address in the Lost Your Password section on the
Log In
page. A new temporary password will be sent to you automatically. You can update to a new password in the
My Profile
section in My Account.
Shipping Information
Standard Shipping
Shipping options include Federal Express Ground (3 to 5 days), Federal Express 2-Day, and Federal Express Overnight.
The shipping rates apply to all domestic purchases (shipping within the United States, including Hawaii) For shipping to Alaska or Internationally, please call us at 800.621.7193.
Orders & Payments
Orders
Online
From any product page, select the product quantity and click on Add to Cart. It's that easy, and it's also secure!
By Email
Feel free to email your order anytime of day to Daigger@Daigger.com
By Fax
Ordering from Daigger by fax means a little more paper, but it's still hassle-free. All you have to do is gather your order information and fax it to us at 1.800.320.7200.
By Mail
If envelopes are your thing, we're happy to oblige. Simply send your order and payment information to:
Daigger Scientific, Inc
ATTN: Customer Service
1425 McHenry Dr. Suite 209
Buffalo Grove, IL 60089
Payments
How to Pay
Daigger accepts most major credit cards, including VISA, Discover, MasterCard, American Express, and SmartPay cards (phone orders only).
If you'd like to purchase from Daigger using Open Terms or purchase order numbers, please complete and sign a
Credit Application (PDF Download)
and return it to Daigger via fax (800.320.7200 or email credit@daigger.com). Our Credit Department will evaluate your application and return a credit limit to you within 1 week.
Sales Tax
Applicable sales tax will be added to your invoice if you reside in an applicable state. If you are a tax exempt customer we ask that you provide us with your tax ID before your first order. We'll keep this information on file and associate this tax-exempt status with all your orders
to ensure you are not charged taxes.
GSA Contracts
Some of the products on this website are covered under an existing contract (#GS-07F-5357R) with the General Services Administration of the federal government. If you have any questions regarding eligibility, please call us at 1.800.621.7193 or email us at daigger@daigger.com.
Quotes
If you require pricing for special orders or items not in the catalog or Daigger.com, please contact our Customer Service Department at 800.621.7193 or Quotes@daigger.com
Return Policy
To initiate a return, please contact customer service by email at daigger@daigger.com or phone 800-621-7193.
All returns must be authorized, IN ADVANCE, by Daigger and requested within 30 days of purchase. A minimum 15% restocking fee will be charged for all returns. Orders that are canceled may be subject to a cancellation fee. For returns not due to Daigger error and/or warranty returns, customer is
responsible for all transportation fees related to the returned product. Daigger is not responsible for returns not eligible for refund under our terms (see below). Return Authorizations are valid for 30 days from the date of authorization.
Products not authorized for return include:
-
Products not in completely resalable condition (including products with damaged, missing, or defaced labeling or packaging)
- Chemicals, reagents, diagnostics, sterile, or any controlled products
- Laboratory apparatus or instruments that have been used or are without the original packaging, labeling, and operating manuals
- Refrigerated products or other perishables
- Products which are not inventoried by Daigger
- Products purchased on a "special order" basis
- Products not purchased from Daigger
- Products with expired shelf life or an expiration date too short for resale
- Discontinued products
- PPE and other COVID-19 Critical Products
Cancellation Policy
Orders for stocked items can be cancelled any time prior to shipping. Cancellation on non-stock items are subject to vendor approval and restocking fees. The following items are non-cancellable:
- Chemicals
- Reagents
- Diagnostics
- Sterile products
- Controlled or Hazmat products
Careers
Are you interested in science? Are you also interested in making customers happy? And how about a fun and fulfilling work environment? If you’ve answered “yes” to all three, there’s a good chance you’ll be interested in Daigger.
At Daigger, we believe our best assets aren’t sitting in warehouses or stacked in delivery trucks. They’re our people – on the phone with a customer, in the forklift moving an order, in the conference room managing a team. That’s why we invest in our employees, offering so much more than a
competitive salary – generous benefits, a supportive and welcoming culture, and a great opportunity to grow.
Opportunities
Daigger is always looking for enthusiastic and talented additions to our Team. Whether it is in Customer Care, Warehouse Operations, Sales, or Marketing, your expertise and experience could be a great fit with our needs. Please give us a call at 1.800.621.7193 to enquire about job openings.
Benefits
Daigger offers a comprehensive package of traditional benefits – medical/dental/vision, prescription drug coverage, life and disability insurance, generous paid time off, and a 401(k) plan. We support lifelong learning for our associates and invest continuously in Employee Happiness.
Our Culture
At Daigger, we work hard, but don't take ourselves too seriously. We support each other with regular training and performance evaluations, but also by remembering birthdays and recognizing company anniversaries
Contact Us
Email
Can't find an answer to your question? Don't worry; we're here to answer any questions you may have and to listen to your feedback. Our team of customer service professionals is ready to answer your questions. Simply send an email to Daigger@daigger.com and we will respond to you in the next 24
hours.
Phone & Fax
Our customer service team of professionals is available to answer your calls from Monday through Friday 7:00 AM to 5:00 PM CST.
US Customers
– Phone: 800.621.7193; Fax: 800.320.7200
International Customers
– Phone: +1.847.816.5060; Fax: +1.847.816.5051
Mailing Address
Of course you can always contact us at our worldwide headquarters in Illinois or New Jersey
For remittance, payments, or product returns please contact our New Jersey office
Daigger Scientific, Inc
2732 Kuser Road
Hamilton, NJ 08691
For POs, bids or quote requests please contact our Illinois office
Daigger Scientific, Inc
1425 McHenry Rd Suite 209
Buffalo Grove, IL 60089